Privacy Policy for Drop a Hint

When you install the App, we automatically have access to certain types of information from your Shopify account:

Merchant Information: We collect your name, email address, and shop URL to manage your account and communicate with you.

Customer/User Data: Because the App facilitates sending "hints," we collect information provided by your store visitors, including:

• Sender Information: Name and email address/phone number of the person sending the hint.
• Recipient Information: Name and email address/phone number of the person receiving the hint.
• Product Data: Information about the specific product being shared.

We use the personal information we collect from you and your customers to:

• Provide the core functionality of the App (triggering the "Drop a Hint" notification).
• Customize the experience within your storefront.
• Communicate with you regarding app updates or technical support.
• Prevent fraud and ensure the security of our services.

We share your personal information with third parties only as necessary to provide the services described above.

Service Providers: We may use third-party processors (e.g., SendGrid for emails or Twilio for SMS) to deliver the "hint" messages.

Compliance with Law: We may share information to comply with applicable laws and regulations or to respond to a subpoena or search warrant.

If you are a resident of the European Economic Area (EEA) (or otherwise subject to GDPR) or a California resident (or otherwise subject to CCPA), you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

Note to Merchants: Since you are the Data Controller of your customers' data, the App acts as a Data Processor. We will support you in fulfilling any data access requests from your customers.

When a hint is sent through the App, we retain that information for our records until you request its deletion. We do not store customer data longer than necessary to provide the service.

We take reasonable industry-standard precautions to protect your personal information and ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

For more information about our privacy practices, or if you have questions, please contact us by e-mail at hi@apzeesolutions.com.